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CLAIMS SETTLEMENT FOR ACCIDENTS

If your MobilityTicket is lost or damaged, you can easily apply for a replacement ticket here.

If you have had an accident with KVG, please contact us before taking any further steps. You can download the questionnaire for claimants online fill in or as Download PDF. Please enclose all relevant information and documents relating to the accident (e.g. photos, witness statements, police report) with your letter so that we can process your request as quickly as possible.

Questionnaire for claimants

Questionnaire for claimants as download

If you decide in favour of the written option, please send it to us - preferably by e-mail - to 

Your contact to us!

Do you have any questions or want to tell us something? You can reach us on Thursdays from 8 a.m. to 4 p.m. and Fridays from 8 a.m. to 12 noon. 

COMPETITION + SURVEY

What do you want from us? Participate now in our Passenger survey participate, give feedback and the chance to one of 25 Xtra-Super Lots (a product of the Aktion Mensch lottery).

👉 Take part quickly - it only takes 2-3 minutes!